Eventbrite Business Model: A Comprehensive Review

Eventbrite, based in San Francisco, is a leading ticketing and event management platform that has revolutionized the way events are marketed and tickets are sold. Since its founding in 2006, Eventbrite has established itself as a global platform, with event organizers from 180 countries utilizing its services to run over 4.7 million events by the end of 2019.

However, despite its impressive reach and growing revenues, Eventbrite has faced challenges in achieving profitability. Higher sales and marketing costs have resulted in consistent losses for the company. In this comprehensive review, we will delve into the intricacies of Eventbrite’s business model, revenue streams, pricing strategies, and monetization model to gain a deeper understanding of its financial performance and future prospects.

Key Takeaways:

  • Eventbrite is a San Francisco-based ticketing and event management platform.
  • The company serves event organizers from 180 countries, running millions of events worldwide.
  • Eventbrite’s revenue model relies on a percentage cut from each ticket sold.
  • Despite growing revenues, Eventbrite has consistently reported losses due to higher sales and marketing costs.
  • Eventbrite aims to diversify its revenue streams and expand into new markets to achieve profitability in the future.

How Does Eventbrite Make Money?

Eventbrite, the renowned ticketing and event management platform, utilizes several revenue streams and an effective pricing strategy to generate income. Let’s explore Eventbrite’s monetization model in detail.

Revenue Streams

  • Ticket Sales: Eventbrite’s primary source of revenue comes from a percentage cut obtained from each ticket sold for an event. Organizers can easily list and promote their events on the platform, and Eventbrite charges a fee based on the ticket price.
  • Event Creator Packages: To cater to the diverse needs of event organizers, Eventbrite offers different package options with various features and services. These packages come with different pricing structures, allowing organizers to select the most suitable package based on their requirements.
  • Payment Processing Fees: Eventbrite also generates revenue through payment processing fees. For each transaction made through their platform, they charge a small fee to facilitate secure online payments.
  • Rental Equipment for Box Office and Entry: Eventbrite provides additional services such as the rental of equipment for box office management and entry control. This provides an additional revenue stream for the company by offering convenience to event organizers.

Data Collection and Business Use

Another aspect that contributes to Eventbrite’s revenue generation is data collection. As part of the ticket purchase process, Eventbrite collects customer data, including credit card information. This data can be aggregated, analyzed, and utilized for business purposes, such as targeted marketing campaigns and customer insights.



Overall, Eventbrite’s revenue streams primarily revolve around ticket sales, event creator packages, payment processing fees, and additional services. These avenues enable Eventbrite to generate income while providing a comprehensive platform for event organizers and attendees.

Revenue Streams Overview

Revenue Stream Description
Ticket Sales Percentage cut from each ticket sold for an event.
Event Creator Packages Varying fees based on selected package features and services.
Payment Processing Fees Small charges for secure online transaction processing.
Rental Equipment for Box Office and Entry Revenue from additional services provided to event organizers.

Eventbrite’s Revenue Growth and Losses

Eventbrite, the ticketing and event management platform, experienced significant revenue growth in recent years. In 2019, the company generated $326.8 million in revenue, marking a 12% increase compared to the previous year.

However, despite this revenue growth, Eventbrite has faced ongoing challenges with profitability. The company has consistently reported losses due to higher sales and marketing costs, impacting its overall financial performance.

In 2019, Eventbrite reported a loss of $68.8 million, highlighting the strain on its operating expenses. The following year, in 2020, the losses further increased to $224.7 million, indicating the persistence of the financial challenges faced by the company.

Eventbrite Revenue Growth (2019)

In 2019, Eventbrite witnessed a noteworthy increase in revenue, reaching $326.8 million. This substantial growth can be attributed to the platform’s expanding user base and the increased popularity of online ticket sales.

Eventbrite Losses (2019 and 2020)

While Eventbrite’s revenue experienced a positive trend, the company’s losses remained a pressing concern. The losses reported in 2019 and 2020 were a result of the company’s substantial investment in sales and marketing efforts to fuel its growth, outpacing its revenue generation.

The table below provides a summary of Eventbrite’s revenue growth and losses in recent years:

Year Revenue Losses
2019 $326.8 million $68.8 million
2020 N/A $224.7 million

This table illustrates both the positive revenue growth Eventbrite experienced in 2019 and the significant losses the company incurred in the same year and in 2020.

Despite the financial challenges, Eventbrite remains committed to its mission of providing a platform for event organizers and attendees to connect and thrive. The company aims to address its losses and achieve sustainable growth in the future through various strategies, including diversifying its revenue streams and expanding into new markets.

Future Revenue Streams for Eventbrite

In order to diversify its revenue streams and tap into new markets, Eventbrite has outlined ambitious expansion plans. The company recognizes the growing trend and preference for experiences over products, indicating a vast potential for revenue generation in the event management industry. By branching out beyond ticket sales, Eventbrite aims to position itself as a comprehensive platform for various event-related activities.

One of the key markets Eventbrite intends to enter is tours and attractions. By offering ticketing services for popular tourist destinations and attractions, the company can expand its reach and cater to a wider audience. This strategic move will allow Eventbrite to tap into a lucrative market with immense growth potential.

Another market Eventbrite plans to explore is movie theaters. By partnering with cinema chains, the platform can provide online ticket purchasing options, making it convenient for moviegoers to book their seats in advance. This expansion into the film industry aligns with the company’s goal of becoming the go-to platform for all types of events.

The performing arts sector is another target for Eventbrite’s revenue diversification strategy. By offering ticketing services for live performances, such as concerts, theater shows, and ballets, the company can establish itself as a trusted platform for both organizers and attendees. This expansion into the performing arts industry presents significant growth opportunities for Eventbrite.

Lastly, Eventbrite aims to cater to the audience interested in spectator sports. Collaborating with sports teams and venues, the platform can offer an easy and seamless ticketing experience for sports enthusiasts. Being able to purchase tickets online will enhance the overall fan experience and provide a competitive edge in this bustling industry.

This expansion into new markets and revenue streams reflects Eventbrite’s commitment to staying ahead of industry trends and meeting the evolving needs of event organizers and attendees. By diversifying its offerings, the company seeks to cement its position as a leading event management platform and drive continued revenue growth.

Eventbrite’s Value Proposition

Eventbrite is a platform that prioritizes ease and accessibility in event planning and ticketing. It offers a range of benefits for both event organizers and attendees, making it a valuable tool for the event industry.

Benefits for Event Organizers:

Eventbrite provides event organizers with a comprehensive suite of event management tools to streamline the planning process. These tools empower organizers to create, promote, and manage events efficiently. Additionally, Eventbrite’s ticketing services make it simple for organizers to sell tickets online.

With Eventbrite, organizers can:

  • Set up event registration and ticketing
  • Customize event pages
  • Manage ticket sales and attendee registration
  • Collect payments securely
  • Access real-time data and analytics

These features help event organizers save time, reduce administrative burdens, and optimize event revenue generation.

Benefits for Attendees:

For attendees, Eventbrite offers a user-friendly platform that makes discovering and attending events effortless. With a wide range of events across various categories and locations, attendees have ample opportunities to explore their interests and find exciting experiences.

Eventbrite provides attendees with:

  • An extensive inventory of events
  • Convenient online ticket purchasing
  • Mobile access to event details

Attendees can easily find events that align with their preferences, purchase tickets seamlessly, and access event information on the go. This enhances the overall event experience and encourages event attendance.

Eventbrite’s value proposition to both event organizers and attendees centers around convenience, efficiency, and accessibility in event planning and ticketing. By catering to the needs of both parties, Eventbrite creates a mutually beneficial platform that fosters successful events and satisfying event experiences.

Eventbrite’s Customer Segments

Eventbrite serves multiple customer segments, including event organizers, event attendees, and event promoters. The platform caters to a broad spectrum of users involved in event planning, promotion, and attendance.

Event Organizers:

  • Event organizers are one of Eventbrite’s primary customer segments.
  • They use the platform to create, manage, and promote their events.
  • Eventbrite provides event organizers with tools for ticketing, event registration, and attendee management.
  • Organizers can customize event pages and access real-time data and insights to track ticket sales and attendee engagement.

Event Attendees:

  • Event attendees form a significant customer segment for Eventbrite.
  • They use the platform to discover and purchase tickets for a wide range of events.
  • Eventbrite’s user-friendly interface allows attendees to browse events by category, location, and date.
  • Attendees can view event details, purchase tickets securely, and receive event updates and reminders.
  • Eventbrite’s mobile app enables attendees to access event information on the go.

Event Promoters:

  • Event promoters are another customer segment that Eventbrite caters to.
  • They collaborate with Eventbrite to promote and sell tickets for their events.
  • Event promoters benefit from Eventbrite’s extensive event inventory and reach, attracting a larger audience to their events.
  • They can leverage Eventbrite’s marketing tools and partnerships to enhance event promotion and increase ticket sales.
Customer Segment Description Key Benefits
Event Organizers Create, manage, and promote events – Tools for ticketing and event registration
– Real-time data and insights
– Customizable event pages
Event Attendees Discover and purchase tickets – Wide range of events
– User-friendly interface
– Mobile access to event details
Event Promoters Collaborate to promote events – Access to Eventbrite’s event inventory
– Enhanced event promotion
– Increased ticket sales

Eventbrite’s Distribution Strategy

Eventbrite has developed a robust distribution strategy that leverages its online platform, mobile apps, and strategic partnerships with event promoters. This approach allows Eventbrite to provide users with convenient access to their platform and expand their event inventory.

The heart of Eventbrite’s distribution strategy lies in its online platform, which serves as the primary hub for event organizers and attendees. Through their website and mobile apps, Eventbrite offers a seamless and user-friendly experience for individuals looking to discover and attend events. This accessibility ensures that users can access Eventbrite’s services anytime, anywhere, and on any device.

To further enhance their distribution reach, Eventbrite actively seeks partnerships with event promoters. By collaborating with organizations and individuals who host events, Eventbrite can expand its event inventory and reach a broader audience. These partnerships help Eventbrite tap into new markets, increasing the variety and availability of events for both event organizers and attendees.

By integrating their online platform, mobile apps, and strategic partnerships, Eventbrite maximizes its distribution potential and strengthens its position in the event management industry. This multi-faceted approach enables Eventbrite to attract a diverse range of users and offer a vast selection of events.

Eventbrite’s Distribution Strategy Components:

  1. Online Platform: Eventbrite’s website and mobile apps provide users with access to their platform, making event discovery and ticket purchasing convenient and accessible.
  2. Strategic Partnerships: Eventbrite collaborates with event promoters to expand its event inventory, reach a larger audience, and cater to a broader range of interests.

Through these distribution channels, Eventbrite ensures that event organizers can effectively market and sell tickets for their events, while attendees can easily find and attend the events that interest them.

Next, we will examine Eventbrite’s revenue streams, shedding light on how the company monetizes its platform and services.

Eventbrite’s Distribution Strategy Benefits
Online Platform
  • Convenient event discovery and ticket purchasing
  • Accessible anytime, anywhere, and on any device
  • Seamless user experience
Strategic Partnerships
  • Expanded event inventory
  • Access to new markets and audiences
  • Diverse range of events

Eventbrite’s Revenue Streams

Eventbrite generates revenue through various fee structures, including service fees, payment processing fees, and subscriptions. These different revenue streams contribute to the company’s overall financial performance and sustainability.

Service Fees

One of the primary sources of revenue for Eventbrite is service fees. When event organizers use the platform to sell tickets, Eventbrite charges a percentage cut from each ticket sold. This fee structure allows the company to generate revenue directly from the success of the events hosted on its platform.

Payment Processing Fees

In addition to service fees, Eventbrite also earns revenue through payment processing fees. Whenever a transaction occurs on the platform, Eventbrite charges a fee for processing the payment. This includes credit card processing fees and other related charges.

Subscriptions

Eventbrite offers subscription options for event organizers, providing them with additional features and benefits. These subscriptions come at a cost and contribute to Eventbrite’s revenue stream. By offering different subscription tiers, Eventbrite caters to the varying needs and budgets of event organizers.

Overall, Eventbrite’s revenue streams consist of service fees, payment processing fees, and subscriptions. These different fee structures enable the company to generate income from event organizers while providing them with a comprehensive platform for event management and ticket sales.

Eventbrite’s Marketing Strategy

Eventbrite employs a comprehensive marketing strategy to promote its platform and drive event attendance. Their approach includes online advertising, content marketing, strategic partnerships with event promoters, and concerted efforts to engage with attendees.

Online Advertising

Eventbrite leverages online advertising channels to increase brand visibility and reach a wider audience. Through targeted ads on platforms like Google AdWords, Facebook Ads, and Instagram Ads, they effectively capture the attention of potential event organizers and attendees. By strategically placing their ads, Eventbrite ensures maximum exposure and drives traffic to their platform.

Content Marketing

Eventbrite utilizes an extensive content marketing strategy to educate, inspire, and attract event organizers and attendees. Their blog features articles that highlight successful events, provide event planning tips and best practices, and offer valuable insights into the event industry. By creating valuable content, Eventbrite establishes itself as an authority in the field and builds trust with its target audience.

Partnerships with Event Promoters

Eventbrite forms strategic partnerships with event promoters to expand its event inventory and reach a broader audience. By collaborating with organizers of popular events and festivals, Eventbrite can showcase a diverse range of experiences on their platform. These partnerships also allow for cross-promotion, enabling Eventbrite to tap into the promoter’s existing marketing channels and attract more event attendees.

Attendee Engagement

Eventbrite places a strong emphasis on engaging with event attendees to foster loyalty and encourage repeat participation. They leverage various engagement strategies, including personalized email campaigns, social media interactions, and mobile app features. By providing personalized recommendations, event updates, and exclusive perks, Eventbrite creates a sense of community and drives attendee engagement.

Marketing Strategy Description
Online Advertising Targeted ads on platforms like Google AdWords, Facebook Ads, and Instagram Ads.
Content Marketing Valuable blog articles showcasing successful events, event planning tips, and insights into the industry.
Partnerships with Event Promoters Collaboration with event organizers to expand event inventory and reach a wider audience.
Attendee Engagement Personalized email campaigns, social media interactions, and mobile app features to drive attendee engagement.

Through a multi-faceted marketing approach, Eventbrite effectively promotes its platform, attracts event organizers and attendees, and establishes itself as a leading player in the event management industry.

Eventbrite’s Organizational Structure

Eventbrite has a well-defined organizational structure that enables efficient operations and strategic focus on different aspects of the business. The company is divided into several departments and teams, each dedicated to specific functions and goals.

Technology Development Team

The technology development team at Eventbrite is responsible for continuously improving the platform’s features and functionality. They work on enhancing the user experience, optimizing ticketing processes, and implementing innovative technologies to support seamless event management.

Event Management Team

The event management team plays a crucial role in ensuring the success of events hosted on the Eventbrite platform. They collaborate with event organizers and provide guidance on event planning, ticketing strategies, and marketing initiatives. The team focuses on delivering a seamless event experience for both organizers and attendees.

Customer Support Team

Eventbrite’s customer support team is dedicated to providing exceptional service to event organizers and attendees. They address inquiries, resolve issues, and offer assistance throughout the event planning and ticketing process. The team’s goal is to ensure customer satisfaction and maintain strong relationships with users.

Partnerships Team

The partnerships team at Eventbrite focuses on establishing collaborations with event promoters, venues, and other industry stakeholders. They work towards expanding the platform’s event inventory, securing exclusive partnerships, and driving mutual growth opportunities. The team actively seeks out new partnerships to enhance Eventbrite’s offerings and reach a wider audience.

Data Analytics Team

Eventbrite recognizes the importance of data-driven decision-making. The data analytics team utilizes advanced analytics tools and methodologies to analyze user behavior, event trends, and market insights. They provide valuable insights that drive strategic planning, optimize marketing campaigns, and refine the platform’s performance.

Marketing Team

The marketing team at Eventbrite is responsible for promoting the platform, attracting event organizers, and driving attendee engagement. They utilize online advertising, content marketing, and social media campaigns to increase brand visibility and create awareness about upcoming events. The team aims to position Eventbrite as the go-to platform for event organizers and attendees.

To support the company’s growth, these teams work cohesively, leveraging their expertise and collaborating across different functional areas. Their coordinated efforts contribute to Eventbrite’s success in the event management industry.

Eventbrite organizational structure

Eventbrite’s Departments and Teams

Department Teams
Technology Technology Development
Data Analytics
Operations Event Management
Customer Support
Partnerships Partnerships
Marketing Marketing

Eventbrite’s Competitive Advantage

Eventbrite has established a strong competitive advantage in the event management industry through its user-friendly platform, extensive event inventory, and collaborative partnerships.

User-Friendly Platform

Eventbrite offers event organizers an intuitive and easy-to-use platform that streamlines the event planning process. With its simple interface and comprehensive tools, organizers can efficiently manage ticketing, registrations, attendee data, and event promotion. The platform’s user-friendly design ensures a seamless experience for both organizers and attendees, making Eventbrite a preferred choice in the industry.

Extensive Event Inventory

Eventbrite boasts an extensive event inventory, catering to a diverse range of interests and preferences. From music concerts to professional conferences, cultural festivals to sports events, Eventbrite hosts a vast array of events that attract millions of attendees worldwide. The platform’s extensive event offerings provide attendees with ample choices and opportunities to explore new experiences.

Collaborative Partnerships

Eventbrite has forged strategic partnerships with event promoters, venues, and ticketing agencies to expand its event listings and reach a broader audience. Through these collaborative endeavors, Eventbrite ensures a wide variety of events are available to its users, further enhancing the value of its platform. These partnerships allow Eventbrite to tap into new markets and strengthen its position as a leading event management platform.

Conclusion

After conducting a comprehensive review of Eventbrite’s business model, revenue analysis, and future plans, it is evident that the company heavily relies on generating revenue from ticket sales, payment processing fees, and subscriptions. Although Eventbrite has experienced revenue growth, it has also encountered challenges in the form of consistent losses due to higher costs, particularly in sales and marketing.

Looking forward, Eventbrite aims to diversify its revenue streams by expanding into new markets beyond ticket sales. The company envisions entering industries such as tours, attractions, movie theaters, performing arts, and spectator sports. This strategic move aligns with the growing preference for experiences over products and the increasing employment opportunities in the event management sector.

With its user-friendly platform, extensive event inventory, and collaborative partnerships with event promoters, Eventbrite maintains a competitive advantage in the market. By simplifying event planning, offering a wide range of events for attendees to discover, and expanding event listings through collaborations, Eventbrite continues to position itself as a leading player in the ticketing and event management industry.

In summary, Eventbrite’s financial performance, revenue generation strategies, and vision for the future highlight the company’s ambition to remain at the forefront of the industry. By leveraging its existing strengths and venturing into new markets, Eventbrite aims to increase profitability and solidify its standing as a go-to platform for event organizers and attendees alike.

FAQ

What is Eventbrite’s main source of revenue?

Eventbrite generates revenue through a percentage cut from each ticket sold for an event.

How does Eventbrite plan to expand its revenue streams?

Eventbrite aims to enter new markets such as tours and attractions, movie theaters, performing arts, and spectator sports.

What is Eventbrite’s value proposition?

Eventbrite’s value proposition revolves around making event planning and ticketing easy and accessible for event organizers and attendees.

Who are Eventbrite’s customer segments?

Eventbrite serves event organizers, event attendees, and event promoters as its main customer segments.

How does Eventbrite distribute its platform?

Eventbrite relies on its online platform, mobile apps, and partnerships with event promoters to provide convenient access to its services.

What are Eventbrite’s revenue streams?

Eventbrite generates revenue through service fees, payment processing fees, and subscriptions.

What is Eventbrite’s marketing strategy?

Eventbrite’s marketing strategy includes online advertising, content marketing, partnerships with event promoters, and attendee engagement efforts.

What is Eventbrite’s organizational structure?

Eventbrite’s organizational structure includes dedicated teams for technology development, event management, customer support, partnerships, data analytics, and marketing.

What is Eventbrite’s competitive advantage?

Eventbrite’s competitive advantage stems from its user-friendly platform, extensive event inventory, and collaborative partnerships with event promoters.